Customer Relationship Executive

17 hours ago

Greater Noida, India Resources Global Placement Full time

**Job Title**: Customer Relationship Executive

**Location**: [Kasna Greater Noida]

**Job Type**: [Full-Time]

**Department**: Customer Service / Sales / CRM

**Reports To**: Customer Relationship Manager / Sales Manager / Operations Head

**Position Summary**:
**Key Responsibilities**:

- **Customer Engagement**:

- Understand customer needs and provide timely assistance or solutions.
- Build long-term relationships to ensure customer retention and satisfaction.
- **Issue Resolution**:

- Handle customer complaints or concerns with empathy and efficiency.
- Coordinate with internal departments to resolve issues promptly.
- **Sales & Service Support**:

- Assist the sales team by following up on leads and inquiries.
- Cross-sell or upsell products/services based on customer profiles and needs.
- Ensure after-sales follow-up and service delivery support.
- **Customer Database Management**:

- Maintain accurate customer records in CRM systems.
- Update customer interactions and feedback regularly.
- **Feedback Collection**:

- Conduct surveys and feedback calls to assess service satisfaction.
- Report customer insights to improve processes and offerings.
- **Reporting & Coordination**:

- Prepare daily/weekly reports on customer interactions and service metrics.
- Coordinate with sales, operations, and support teams as needed.

**Key Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field (preferred)
- 2-3 years of experience in customer service, client handling, or sales support
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-first mindset
- Ability to multitask and manage time efficiently
- Familiarity with CRM software and MS Office tools

**Preferred Attributes**:

- Positive attitude and patience when dealing with different types of customers
- Fluency in [local language(s)] and English
- Experience in Manufacturing Industries.
- Salary -25,000-30,000

**Job Type**: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

**Experience**:

- customer service: 3 years (required)
- client handling: 3 years (required)
- sales support: 3 years (required)
- CRM software: 3 years (required)

Work Location: In person

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