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Café Supervisor

2 weeks ago

Koregaon Park Pune Maharashtra, India Xpanse Coffee Full time

**About Us**

Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

**Key Responsibilities**

**1. Operational Management**:

- Supervise daily café operations, ensuring adherence to company standards.
- Oversee the preparation and presentation of beverages, and food items.
- Ensure the café is well-stocked, clean, and compliant with health and safety regulations.
- Manage opening and closing procedures.

**2. Staff Supervision & Training**:

- Lead, motivate, and manage a team of baristas and support staff.
- Provide ongoing training in barista skills, customer service, and product knowledge.
- Schedule shifts and manage staff performance to meet operational needs.
- Conduct regular team meetings to discuss goals, feedback, and updates.

**3. Customer Service**:

- Deliver outstanding customer service, addressing guest concerns and ensuring a positive experience.
- Foster a welcoming and friendly atmosphere, building relationships with regular customers.
- Handle customer complaints and resolve issues promptly.

**4. Financial Management**:

- Assist in managing the café's budget, including labor costs, inventory, and supplies.
- Monitor sales, analyse trends, and implement strategies to increase revenue.
- Conduct daily cash handling, reconcile receipts, and prepare financial reports.

**5. Product Development & Quality Control**:

- Collaborate with the Café Manager to create and refine menu offerings, including specialty coffee drinks.
- Ensure consistency and quality in all beverages and food items served.
- Stay informed about industry trends and implement new ideas to enhance the café's offerings.

**6. Health & Safety Compliance**:

- Maintain high standards of cleanliness and organisation in the café.
- Ensure compliance with all health and safety regulations, including food safety laws.
- Conduct regular inspections and address any issues promptly.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person