Housekeeping Supervisor

**Housekeeping Supervisor - Centro Hotels**

**Location**: Pune, India**Reports to**: Housekeeping Manager

**About Us**:
Centro Hotels, the flagship brand of SARC Hospitality, is known for delivering exceptional guest experiences through thoughtful design, sustainability, and innovation. Located in the heart of Pune, Centro Hotels offers a modern hospitality experience with offerings such as **Chirp Café** and **Bloom Event Space**. We are seeking a detail-oriented **Housekeeping Supervisor** to ensure the cleanliness, maintenance, and comfort of guest rooms and public areas, working under the guidance of the **Housekeeping Manager**.

**Job Overview**:
The **Housekeeping Supervisor** will be responsible for overseeing the daily operations of the housekeeping team, ensuring that guest rooms, public spaces, and back-of-house areas are clean, well-maintained, and meet hotel standards. The role requires a strong eye for detail, excellent leadership skills, and the ability to motivate the housekeeping team to deliver exceptional service. The **Housekeeping Supervisor** will assist the **Housekeeping Manager** in scheduling, training, and ensuring compliance with safety and cleanliness standards.

**Key Responsibilities:Supervision & Team Management**:

- Oversee the daily housekeeping operations, ensuring that all guest rooms and public areas are cleaned to the highest standards.
- Assign tasks to housekeeping staff, monitor progress, and inspect completed work to ensure cleanliness and attention to detail.
- Ensure that team members follow the hotel's cleaning protocols and schedules, with a focus on efficiency and quality.
- Conduct routine inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure compliance with cleanliness standards.
- Motivate and coach the housekeeping team, addressing performance issues and providing training as needed.

**Guest Service & Room Readiness**:

- Ensure that all guest rooms are cleaned, serviced, and ready for guest occupancy according to the hotel's quality standards.
- Address guest requests related to housekeeping, ensuring timely response and service.
- Monitor the cleanliness of public areas, ensuring that they are consistently tidy and presentable for guests.
- Handle any guest complaints related to room cleanliness or housekeeping services, escalating issues to the **Housekeeping Manager** when necessary.

**Inventory & Supplies Management**:

- Monitor and maintain housekeeping supplies and equipment, ensuring that stock levels are adequate and equipment is in good working condition.
- Assist in ordering cleaning supplies and amenities in collaboration with the **Housekeeping Manager**.
- Maintain inventory records for linens, cleaning products, and guest amenities, ensuring proper stock rotation to minimise waste.

**Training & Development**:

- Assist in the training and onboarding of new housekeeping staff, ensuring they are familiar with cleaning procedures, hotel standards, and safety protocols.
- Conduct refresher training for existing staff on updated cleaning techniques, use of new equipment, or changes in safety regulations.
- Promote a culture of continuous improvement by encouraging the team to provide feedback on processes and suggesting areas for improvement.

**Health & Safety Compliance**:

- Ensure that housekeeping staff comply with health and safety regulations, including proper use of cleaning chemicals and equipment.
- Conduct regular safety inspections to ensure that housekeeping staff are following proper safety procedures when cleaning guest rooms, public areas, and back-of-house spaces.
- Assist the **Housekeeping Manager** in preparing for health and safety inspections and audits.

**Reporting & Communication**:

- Communicate daily with the **Housekeeping Manager** regarding room status, guest requests, and any housekeeping issues that arise.
- Report maintenance issues, such as broken equipment, plumbing problems, or lighting malfunctions, to the maintenance department promptly.
- Maintain records of cleaning schedules, guest requests, and housekeeping performance metrics.

**Qualifications**:

- Diploma or degree in Hospitality Management or a related field.
- Proven experience as a Housekeeping Supervisor, Senior Housekeeper, or in a similar role within the hospitality industry.
- Strong leadership skills with the ability to supervise and motivate a team.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Good communication and interpersonal skills to interact with guests and staff.
- Ability to multitask and handle pressure in a fast-paced environment.
- Familiarity with housekeeping procedures, safety standards, and inventory management.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and development within SARC Hospitality.
- A dynamic and inclusive work environment that values teamwork and excellence.
- Employ