Customer Support Executive

7 days ago

Noida, India Live Keeping Full time

**We are looking for immediate joiners**

**Responsibilities**:

- Communicating with customers and sales representatives. **Analyzing customer behavior. ** Gathering information about customer complaints. **Developing aggressive retention strategies based on customer feedback. ** Negotiating with customers to renew contracts and retain business. **Meeting with the sales team to propose customer retention solutions. ** Writing and presenting customer behavior reports. **Building positive relationships with customers and business associates.**

**Requirements**:

- Bachelor's degree in sales, marketing, or related field. **1+ years’ experience in customer support or similar role. ** Excellent customer service skills. **Strong conflict resolution skills. ** In-depth knowledge of sales and marketing software. **Ability to remain calm and professional in stressful situations. ** Advanced communication and interpersonal skills. **Empathy and patience. ** Advanced organizational skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹360,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sector 135, Noida - 201305, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- 10th Percentage?
- 12th Percentage?
- Graduation Percentage?
- Relevant Experience?
- Notice Period?
- Current CTC?
- Expected CTC?
- Fine with work Location - Sector 135?

**Experience**:

- total work: 5 years (required)

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