CRM Associate

6 days ago

Bengaluru Karnataka, India BHIVE Workspace Full time

BHIVE Workspace - Bengaluru - Referral Category: Category 5 - Bachelor’s degree in Hotel Management or Business-related degree - **Role **:CRM Associate **Experience Range**: 1+ years of experience as a Guest Relations Executive or in a customer service/client facing role. Experience in flexible office spaces, office parks, hospitality would be an added advantage **Qualification **:Bachelor’s degree in Hotel Management or Business-related degree **Interview Process **:Applicant questionnaire > Assessment > Case Studies > Face to Face Rounds > HR Round **Role Summary**: As a Customer Relationship Management (CRM) Associate, you will play a crucial role in managing and enhancing relationships with our clients and customers. Your primary focus will be on maintaining and optimizing the CRM system, ensuring accurate and up-to-date customer information, and supporting various teams in delivering exceptional customer experiences. **Employee Referral Policy**: **For more details refer to** **Referral Category **:5**Key Deliverables**: **Primary Point of Contact**: - Act as the main contact person for all members and potential clients. - Be responsive and available to address inquiries and concerns. **Tours and Onboarding**: - Schedule and lead tours for prospective clients, showcasing the facility’s features and benefits. - Welcome walk-ins and provide tours to showcase the facility to interested individuals. **Complaint Resolution**: - Address and resolve customer complaints promptly and effectively. - Ensure a positive experience for members and clients. **Relationship Building**: - Cultivate and maintain long-term relationships with key customers. - Understand client needs and preferences to enhance overall satisfaction. **Key Competencies and skills**: - Result Oriented and Metric Driven - Highly Organized - Aggressive and extrovert - Strong Business Acumen - Negotiation skills - Networking - Customer Centricity - Agile and Dynamic - Effective Communicator - Sales automation tools/ CRM - Microsoft Excel/Google Sheets **Employee Benefits**: BHIVE has a very strong benefits policy including an employee-friendly ESOP policy in place. ESOPs may be applicable to the role based on performance. **How To Apply?

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