CRM FUNCTIONAL LEAD

6 days ago

Bengaluru, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: CRM FUNCTIONAL LEAD

Experience:5-10 Years

NoticePeriod: Immediate to 15 days

Location: Bangalore

JD:

Key Responsibilities:

·Lead the implementation of CRM systems,including configuration, customization, and integration with other businesssystems.

·Define and document business requirements forCRM functionalities based on stakeholder inputs.

·Customize CRM workflows, screens, fields, andreports to align with business processes and user requirements.

·Conduct workshops and meetings with businessstakeholders to understand their CRM needs and objectives.

·Analyze business processes and recommend CRMsolutions that improve efficiency and enhance customer interactions.

·Provide consultation and guidance to businessunits on CRM best practices and capabilities.

·Manage CRM projects from initiation throughimplementation and post-implementation support.

·Develop project plans, timelines, and resourceallocation to ensure timely delivery of CRM initiatives.

·Coordinate with internal teams, externalconsultants, and vendors to achieve project milestones and deliverables.

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