CRM and Operations
6 days ago
objective
Detail-oriented and process-driven graduate seeking a role as a
crm & operations associate
in a fast-growing D2C environment. eager to apply analytical thinking, cross-team coordination, and customer-first problem-solving to streamline daily operations and enhance end-to-end customer experience.
education
Bachelor's Degree or Above
experience
CRM & Operations Intern/Associate
- Supported daily order-to-delivery workflow—confirmation, dispatch coordination, tracking, and customer communication—to ensure timely fulfillment.
- Assisted in managing post-purchase experience: feedback collection, replacement requests, and nps reporting.
- Maintained and analyzed crm dashboards to extract insights on order status, repeat purchase behavior, and service bottlenecks.
- Collaborated with production and logistics teams to align product availability with marketing and drop schedules.
- Tracked pre- and post-production timelines to ensure product samples and bulk deliveries met internal deadlines.
- Contributed to both
b2b
and
b2c
operations—managing partner orders, invoicing, and inventory handovers.
skills
- CRM tools:
shopify, klaviyo, google sheets, excel, notion - Operations:
inventory management, shipping coordination, order tracking, vendor follow-up - Data & reporting:
basic analytics, dashboard maintenance, insight generation - Communication:
cross-functional collaboration, vendor and customer liaison - Soft:
reliability, structure, proactive ownership - Built basic crm report templates to track purchase funnel drop-offs and reorder trends.
- assisted in coordinating production runs for seasonal collection drops, aligning design, sampling, and dispatch calendars.
interests
- consumer brands · process automation · product logistics · customer experience design
-
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