Manager - CRM

Job ID

476927

Posted since

18-Nov-2025

Organization

Global Business Services

Field of work

Sales

Company

Siemens Technology and Services Private Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Bangalore - Karnataka - India

Hello visionary

We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You'll make a difference by:

• The CRM Professional will play a key role in supporting CRM operations by managing business reporting, contract and budgeting processes, marketing and communication activities. The role is responsible for ensuring customer-centric delivery through effective use of digital tools, robust data analysis, and by fostering transparency, collaboration, and continuous learning across the CRM community.

• Contract & Budgeting Support

• Manage and monitor contract readiness, ensuring high completion rates for signing and closures.

• Support contract creation by coordinating with stakeholders and troubleshooting using proprietary tools (iQuote, mQuote, Salesforce, CMApp).
• Collaborate with HQ to ensure accurate and timely communication of process and tool updates.
• Contribute to customer budget alignment in partnership with Hub Portfolio CRMs.

• Communication process improvements and support adoption of new tools within the Hub.

• CRM Operations Support

• Provide CRM KPIs and performance data to enable transparency, steering, and decision-making.

• Drive opportunity management, regional reviews, and standardization of Salesforce data.
• Identify and communicate region-specific requirements for tools, templates, and processes to align with CRM HQ.
• Prepare content and updates for CRM community meetings based on agendas.

• Support onboarding of new CRMs and facilitate their integration into the community.

• Learning Enablement

• Develop role-specific learning paths in collaboration with Learning Enablement Services.

• Ensure timely completion and tracking of CRM self-assessments.

• Assign and monitor completion of community-wide learning initiatives against defined targets.

• Business Reporting

• Perform data analysis and prepare reports on CRM metrics and performance using Salesforce.

• Create custom Salesforce dashboards/views based on leadership and session-specific needs.

• Deliver actionable insights on volumes, stretch, and coverage for strategic decision-making.

• Marketing & Communication

• Collaborate with the Communications team to ensure availability of content, resources, and articles for internal and external stakeholders.

• Curate and manage content for CRM Hub, ensuring accurate and timely positioning across communication channels.

Your success is grounded in:

• Any bachelor's degree in business administration, Finance, or related field; MBA added advantage.
• 12+ years of industry experience in contract management, CRM operations, Sales support, process governance, ideally within shared services or in business or in multinational environments.
• Demonstrated ability to manage cross-functional projects and drive process improvements.
• Strong analytical, communication, and stakeholder management skills.

Join us and be yourself

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.