
Customer Retention Support-intern
5 days ago
**Job Responsibilities:
- **
**Customer Renewal**:
- Manage and execute the end-to-end renewal process for a portfolio of customers.
- Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
- Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
- Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.
**Customer Engagement**:
- Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
- Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
- Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
Application Question(s):
- Notice Period
**Experience**:
- Inside sales & customer support: 1 year (preferred)
Work Location: In person
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