Customer Retention Support-intern

8 hours ago

Jubilee Hills Hyderabad Telangana, India NowFloats Technologies Pvt Ltd Full time

**Job Responsibilities:

- **

**Customer Renewal**:

- Manage and execute the end-to-end renewal process for a portfolio of customers.
- Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
- Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
- Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.

**Customer Engagement**:

- Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
- Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
- Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Application Question(s):

- Notice Period

**Experience**:

- Inside sales & customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Telugu (preferred)

Work Location: In person

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