Customer Retention

2 days ago

Hyderabad Telangana, India Link-K Insurance TPA Private Ltd Full time

**We’re Growing - Join Our Team**
Looking for passionate professionals ready to take their career to the next level.

**Position**:Customer Retention & Insurance Liaison (CRM)

**Industry**:Insurance/TPA

**Experience**:4 years+

**CTC**:3.5LPA to 5LPA

**Location**:Ameerpet, Hyderabad

**Roles & Responsibilities**:

- Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
- Build and maintain strong relationships with insurance companies and their various offices.
- Coordinate for policies, data and endorsements.
- Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
- Taking up resolution of claims pending for payment requiring underwriting office interference.
- Coordinate with other teams for logical closure of claims associated with insurers approvals.
- Periodical visits to underwriting offices, track meeting outcome and report.
- Attend agent meets wherever retail business is allocated
- Attend periodical meetings called for by insurers to represent the company
- Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
- Build strong relationship with brokers and corporate clients.
- Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
- Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
- Team management of corporate relationship/client servicing executives in the region.

**Important Note**:

- **Health Insurance / TPA** Profile only eligible.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- TPA / Health Insurance: 2 years (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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