Retention Executive

4 days ago

Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Collection & Retention Executive Outbound Calling

English, Telugu & Hindi - All three Languages are Mandatory

Job Summary: We are looking for a proactive and persuasive Collection & Retention Executive to manage outbound calls aimed at recovering overdue payments and retaining existing customers. The ideal candidate will be responsible for maintaining a balance between securing timely collections and ensuring customer satisfaction, thus reducing churn and improving overall customer value.

Key Responsibilities:Collections:

  • Initiate outbound calls to customers with overdue accounts to recover pending payments.
  • Educate customers on their dues, payment options, and potential consequences of non-payment.
  • Record promises-to-pay (PTPs) and follow up to ensure fulfillment.
  • Update payment status and customer interactions accurately in the system.

Retention:

  • Identify reasons for customer dissatisfaction or intent to discontinue service.
  • Offer customized solutions, discounts, or service modifications to retain customers.
  • Handle service-related grievances and coordinate with internal teams for resolution.
  • Build rapport with customers and reinforce the value of the product or service.

General:

  • Achieve daily, weekly, and monthly collection and retention targets.
  • Maintain high call quality and customer service standards.
  • Ensure adherence to compliance, privacy, and regulatory guidelines.
  • Provide feedback to management on recurring customer issues or trends.

Requirements:

  • Education: Minimum Graduate in any discipline.
  • Experience: 13 years in collections, retention, customer service, or telecalling (BPO or service industry preferred).

  • Skills:

  • Strong communication and negotiation skills.

  • Good listening and problem-solving abilities.
  • Customer-focused with a persuasive approach.
  • Basic computer knowledge and familiarity with CRM tools.

  • Proficiency in languages as applicable English, Hindi & Telugu].

  • Fixed salary + attractive incentives on sales performance

  • Opportunities for career growth in sales and business development
  • Training and development programs to enhance sales skills
  • Fun and collaborative work culture.

Key Performance Indicators (KPIs):

  • Collection Rate / Recovery Efficiency
  • Retention Rate / Customer Churn Reduction
  • Call Volume & Productivity
  • PTP to Payment Conversion Ratio
  • First Call Resolution (FCR)
  • Customer Satisfaction Score (CSAT)

Interested candidates can directly come for Walk-In location. Contact via

On Spot Offer Letter will be released.

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