Retention Executive

3 days ago

Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Collection & Retention Executive Outbound Calling

English, Telugu & Hindi - All three Languages are Mandatory

Job Summary: We are looking for a proactive and persuasive Collection & Retention Executive to manage outbound calls aimed at recovering overdue payments and retaining existing customers. The ideal candidate will be responsible for maintaining a balance between securing timely collections and ensuring customer satisfaction, thus reducing churn and improving overall customer value.

Key Responsibilities:Collections:

  • Initiate outbound calls to customers with overdue accounts to recover pending payments.
  • Educate customers on their dues, payment options, and potential consequences of non-payment.
  • Record promises-to-pay (PTPs) and follow up to ensure fulfillment.
  • Update payment status and customer interactions accurately in the system.

Retention:

  • Identify reasons for customer dissatisfaction or intent to discontinue service.
  • Offer customized solutions, discounts, or service modifications to retain customers.
  • Handle service-related grievances and coordinate with internal teams for resolution.
  • Build rapport with customers and reinforce the value of the product or service.

General:

  • Achieve daily, weekly, and monthly collection and retention targets.
  • Maintain high call quality and customer service standards.
  • Ensure adherence to compliance, privacy, and regulatory guidelines.
  • Provide feedback to management on recurring customer issues or trends.

Requirements:

  • Education: Minimum Graduate in any discipline.
  • Experience: 13 years in collections, retention, customer service, or telecalling (BPO or service industry preferred).

  • Skills:

  • Strong communication and negotiation skills.

  • Good listening and problem-solving abilities.
  • Customer-focused with a persuasive approach.
  • Basic computer knowledge and familiarity with CRM tools.

  • Proficiency in languages as applicable English, Hindi & Telugu].

  • Fixed salary + attractive incentives on sales performance

  • Opportunities for career growth in sales and business development
  • Training and development programs to enhance sales skills
  • Fun and collaborative work culture.

Key Performance Indicators (KPIs):

  • Collection Rate / Recovery Efficiency
  • Retention Rate / Customer Churn Reduction
  • Call Volume & Productivity
  • PTP to Payment Conversion Ratio
  • First Call Resolution (FCR)
  • Customer Satisfaction Score (CSAT)

Interested candidates can directly come for Walk-In location. Contact via

On Spot Offer Letter will be released.

  • Customer Retention Executive

    2 weeks ago

    Hyderabad, Telangana, India Saicooper Hr Extension Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    good customer care skill which have the top Customer retention , ecommerce , D2C business , calling and retain them , good in communication skills

  • Customer Retention Support Intern

    2 days ago

    Hyderabad, Telangana, India NowFloats Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role Overview: You will be working as a Customer Retention Support at NowFloats in Hyderabad. Your main responsibilities will include ensuring customer satisfaction, maintaining relationships with existing clients, and analyzing customer feedback to enhance service delivery. Your focus will be on addressing customer inquiries, resolving retention issues, and...

  • Manager - Retentions & Parent Relations

    1 week ago

    Hyderabad, Telangana, India International Schools Partnership Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionPurpose of RoleThe Retention Manager is responsible for driving student retention and re-enrolment at Sancta Maria International School by delivering an exceptional parent experience, ensuring consistent engagement throughout the academic year, and minimizing student withdrawals. This role focuses on proactive relationship management, early...

  • Manager - Retentions & Parent Relations

    1 day ago

    Hyderabad, Telangana, India International Schools Partnership Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description Position at St. Mary's Edumanagement Services Pvt LtdPurpose of Role   The Retention Manager is responsible for driving student retention and re-enrolment at Sancta Maria International School by delivering an exceptional parent experience, ensuring consistent engagement throughout the academic year, and minimizing student withdrawals. This role...

  • Crm Executive

    2 weeks ago

    Hyderabad, Telangana, India Rvnirmaan Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The CRM Executive is responsible for managing and optimizing customer relationship management activities to enhance customer engagement, improve retention, and drive business growth.

  • Senior Executive – Human Resource Business Partner

    2 days ago

    Hyderabad, Telangana, India GeBBS Healthcare Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Designation : Executive / Senior Executive -HRBPDepartment : Human ResourceLocation : HyderabadMode : Work from OfficeShift : 5:30am -2:30am / 6pm- 3amWorking Days : Monday to FridayKey ResponsibilitiesRetention & EngagementDrive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other Connect...

  • Senior Executive – Human Resource Business Partner

    2 days ago

    Hyderabad, Telangana, India Gebbs Healthcare Solutions Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Designation : Executive / Senior Executive -HRBPDepartment : Human ResourceLocation : HyderabadMode : Work from OfficeShift : 5:30am -2:30am / 6pm- 3amWorking Days : Monday to FridayKey Responsibilities1. Retention & EngagementDrive retention management and lead engagement activities such as Skip Meetings, One-on-One Discussions, TL-HR Meets, and other...

  • Sales Executive

    2 days ago

    Hyderabad, Telangana, India Big C Mobiles Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    TORE EXECUTIVEExperience: Fresher / Experience in Sales.Qualification: SSC and Above.Roles and responsibilitiesGreeting and Welcoming customers. Keep smiling.Understand customer needs to recommend, advice leading to sales of Mobile handset& accessories.Deal with queries and complaints in a professional and courteous manner.Learn billing & payment...

  • Crm Executive

    4 days ago

    Hyderabad, Telangana, India Vamiqa Lab Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A CRM Executive (Customer Relationship Management Executive) plays a vital role in managing a company's interactions with current and potential customers. Here's a breakdown of what the role typically involves:Key ResponsibilitiesCustomer Data Management: Maintain and update customer databases to ensure accuracy and completeness.Campaign Execution: Assist in...

  • Digital Marketing Executive

    2 days ago

    Hyderabad, Telangana, India Nihara HR Services Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Job Description: App installations and engagement, App store optimization (ASO). Managing Facebook/Google/Instagram and other social media platforms Advertising Social Media Management. 2.   Campaign planning and end to end execution to ensure top notch results and Quality User Acquisition. Planning communications including SMS/ Email & Push to keep the...