Customer Support International

2 days ago


Hyderabad Telangana, India Fruges IT Services Full time

**Job Title**: International Technical Support - Voice Process
**Location**: Hitech City, Hyderabad
**Experience Required**: Minimum 6 months in International BPO (Voice Process)

We are hiring experienced professionals for an **International Technical Support - Voice Process** role at our Hitech City location. If you are passionate about customer support, possess excellent communication skills, and have prior experience in an international voice-based BPO, we’d love to hear from you

**Key Responsibilities**:

- Handle inbound/outbound technical support calls for international customers
- Troubleshoot hardware/software issues effectively and provide appropriate solutions
- Deliver high-quality service in line with the V9 Quality framework
- Maintain customer satisfaction and adhere to defined service level agreements (SLAs)
- Accurately document interactions in the system and follow up where needed

**Requirements**:

- **Minimum 6 months of experience** in an international BPO voice process
- Excellent **verbal communication skills** in English
- Strong customer service and technical troubleshooting abilities
- Willingness to work in **rotational night shifts** and **rotational week offs**:

- Familiarity with V9 quality parameters is an advantage

**Work Schedule & Benefits**:

- **5 days working** with **2 rotational week offs**:

- **Rotational night shifts**:

- **2-way cab facility** provided
- Opportunities for internal growth and upskilling

**Location**:
HiTech City, Hyderabad

Contact**:8919922602**

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Joining bonus

Work Location: In person

**Speak with the employer**
+91 8919922602



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