Customer Support Assistant

2 days ago


Hyderabad Telangana, India Shree Swaminarayan Gurukul International School Full time

Organization: Shree Swaminarayan Gurukul International School

Location: Hyderabad, Telangana

Experience Required: 0 to 3 Years

Vacancies: 1 Positions

Languages Required:
Perks: Complimentary Food & Accommodation

Key Skills & Requirements
- Excellent verbal and written communication skills
- Strong interpersonal skills to build rapport with customers
- Proficiency in basic computer operations for data entry and record management
- Active listening and problem-solving abilities
- Effective time management and multitasking skills
- Positive attitude with the ability to handle objections professionally
- Familiarity with CRM tools and customer relationship techniques
- Bachelor’s degree or related field is an added advantage

Job Responsiblites
- Make outbound calls to potential customers (parents) regarding fee-related queries
- Manage inbound calls and resolve customer concerns, queries, and complaints
- Accurately record customer interactions and updates in the system
- Follow up with leads and existing customers to ensure satisfaction
- Assist customers in navigating and using Gurukul’s software effectively
- Provide troubleshooting support for technical issues over phone
- Submit daily progress and performance reports

Pay: ₹12,000.00 - ₹20,000.00 per month

**Language**:

- Gujarati (required)
- English (required)
- Hindi (required)

Work Location: In person



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