Customer Support Representative

3 days ago

Hyderabad Telangana, India Pert Infoconsulting Pvt Ltd Full time

**Job Title**: Customer Support - Technical (IoT Home Automation)
**Experience**: 3+ Years
**Location**: Pert Smart Home Automation
**Department**: Customer Support / Technical Services
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot technical issues remotely and guide customers through step-by-step solutions.
- Coordinate with the internal technical team for escalated support cases and ensure timely resolution.
- Maintain clear documentation of customer interactions, problems, and resolutions in the CRM system.
- Validate warranty claims, update warranty status, and process service requests in line with company policy.
- Educate customers about device functionalities, app usage, firmware updates, and connectivity solutions.
- Follow up with customers post-resolution to ensure satisfaction and closure.
- Contribute to knowledge base articles, FAQs, and support documentation.

**Requirements**:

- Minimum 3 years of experience in technical customer support, specifically in IoT or Smart Home Automation.
- Strong understanding of smart devices, wireless technologies (Wi-Fi, Zigbee, Z-Wave), and mobile apps.
- Excellent verbal and written communication skills in English and local language(s).
- Ability to manage stressful situations calmly and professionally.
- Experience using CRM and ticketing tools (e.g., Zoho, Freshdesk, or similar).
- Problem-solving mindset with a customer-first attitude.
- Basic networking and troubleshooting knowledge preferred.

**Nice to Have**:

- Experience working with B2C consumer tech products or automation service providers.
- Exposure to smart lighting, security systems, voice assistant integrations (Alexa/Google), etc.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Day shift

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (required)

**Experience**:

- Home Automation: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8886635910

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