Customer Support Representative

2 days ago

Hyderabad Telangana, India Solugenix Corp Full time

Overview:
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

**Job Title**:Customer Support Representative - Healthcare Order Processing**

**Experience Required:2-3years**

**Location: Hyderabad**

**Work Timings:US Pacific Shifts**

**Responsibilities**:
**Job Summary**:

- Seeking an experienced Customer Support Representative who is familiar with order entry and processing procedures in HealthCare domain and can handle incoming calls to answer customer queries.

**Role and Responsibilities**:

- Handles incoming calls from customers regarding orders for products.
- Achieves SLA targets and call metrics to ensure high customer satisfaction.
- Understands order entry and processing procedures.
- Takes full accountability for customer satisfaction with a highly professional personality and demeanor

**Key Skills**:
**Must be fluent in English and French (written/spoken)**
- 2-4 years Customer Service experience in a high-volume contact center environment.
- Types 40+ WPM.
- Strong written and verbal communication skills.
- Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
- Proficiency in Windows, Excel, Word, Ticketing Systems.
- Familiarity with SAP, SalesForce preferred.
- Medical device experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work non-standard hours on occasion

**Education & Certifications**:

- **
- **Bachelor's degree in any field

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