Customer Support Associate

15 hours ago

Hyderabad Telangana, India Falcon Group Full time

**Description**

**Responsibilities**:

- Handle inbound and outbound customer interactions professionally and efficiently.
- Resolve customer queries, issues, and concerns in a timely manner.
- Provide accurate information about products, services, and policies.
- Document and update customer records in the system.
- Escalate unresolved issues to the appropriate teams while ensuring customer satisfaction.
- Meet and exceed performance metrics like response time, resolution rate, and customer satisfaction scores.
- Assist in identifying trends in customer feedback to improve processes and services.
- Maintain a positive and empathetic attitude while interacting with customers.**Required Skills**:

- 2-3 years of experience in a customer support role, preferably in the BPO industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using CRM tools and customer support software.
- Ability to multitask and handle high-pressure situations with ease.
- A customer-centric mindset and a proactive approach to service delivery.
- Flexibility to work in shifts as required.
- Looking for **immediate joiners.**:

- Job Location : Hyderabad

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

  • Customer Support Specialist

    3 weeks ago

    Hyderabad, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Specialist

    3 weeks ago

    Hyderabad, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Avidbots Full time

    Overview: Avidbots India Pvt Ltd is seeking a dedicated and enthusiastic Customer Support Associate to join our Remote Assistance Process team. As a Customer Support Associate, you will be responsible for assisting our robots remotely and ensuring they efficiently clean our customers' areas. This is an excellent opportunity for recent graduates who are...

  • Customer Support Associate

    15 hours ago

    Hyderabad, Telangana, India AamdhanE Full time

    Hiring for Customer Support Associate Grads or Under Grads Good Communication Skills Freshers or Experience 0-6 month's are eligible Day shifts Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person

  • Customer Support Associate

    14 hours ago

    Madhapur, Hyderabad, Telangana, India Seven Geomax Full time

    Phone Pe : Job Location - Hyderabad ( Hi-Tec City) - **Mode of Work : Work from Office**: - **ON Roll: Associate/ Sr. Associate customer Support**: - **Salary : 2.4 for fresher and 3.5 for minimum with 1 year of experience.**: - Working days: 6 with 1 day rotational off - Shift Time: 9 AM to 9 PM - Preferred Languages: English( Mandatory), Malayalam,...

  • Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Conneqt Business Solutions Limited Full time

    **Job Title**: BPO Voice Process Associate **Location**: Ranigunj, Secunderabad **Job Type**: Full-Time, Permanent **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and efficient manner. - Provide accurate information regarding services, products, and solutions. - Resolve customer queries and concerns while...

  • Customer Support Associate

    2 days ago

    Abids, Hyderabad, Telangana, India ACE Engineering Academy Full time

    **Customer Support Associate**: **About ACE Online**: ACE Online is the digital education arm of ACE Engineering Academy, India’s premier platform for test preparation in engineering competitive examinations. Our mission is to empower every student to achieve their academic goals by offering personalized support with empathy, perseverance, and trust. Since...

  • Customer Support Agent

    2 days ago

    Hyderabad, India MoSahay Associate Full time

    Process Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, India SpotLet Solutions Private Limited Full time

    Job Summary: We are looking for a Customer Support Associate to join our team at SpotLet, a company that provides a web portal for property owners to list and rent their properties. The primary responsibility of the Customer Support Associate will be to onboard properties onto our web portal and provide support to property owners and...

  • Customer Support Associate

    2 weeks ago

    Bahadurpalli, Hyderabad, Telangana, India Neelam Enterprise Full time ₹ 42,00,000 per year

    JOB DESCRIPTIONHandle inbound calls for international customers and provide customer supportGood customer handling skillsUnderstand and resolve customer queries effectively via voiceDeliver excellent service with clear and professional communicationEnsure first-call resolution and customer satisfactionShould be comfortable working in rotational night shifts,...