Customer Support Executive
6 days ago
**Position Summary**:
As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American
assistance with reservation management, account information, and general inquiries.
Additionally, you will be responsible for managing customer reviews, escalating issues as
needed, and performing various back-office tasks to ensure efficient operations.
**Key Responsibilities**:
- Inbound Call Handling:
- Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
- Provide accurate and timely information, resolving customer issues efficiently.
- Document customer interactions and update relevant systems.
- Provide clear and informative responses within agreed-upon timeframes.
- Reservation Management:
- Assist customers with modifying, canceling, or extending their reservations.
- Ensure accurate and up-to-date reservation information in the system.
- Customer Review Management:
- Monitor and respond to customer reviews on various platforms.
- Address customer concerns and provide solutions to improve their satisfaction.
**Qualifications**:
- Excellent verbal and written communication skills in English
- Strong customer service orientation and problem-solving abilities
- Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience in a call center or customer service environment
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