Customer Onboarding

8 hours ago


Jubilee Hills Hyderabad Telangana, India SHAREPLAY PVT LTD Full time

**Job Title**: Customer Onboarding & Support Executive - Sports Tech
**Company**: Shareplay Private Limited
**Location**: Jubilee Hills, Hyderabad
**Salary**: ₹20,000 - ₹25,000 per month

**Job Type**: Full-time

Shareplay Private Limited is a fast-growing sports technology startup headquartered in Chennai, focused on building smart, scalable tech solutions for sports businesses. This position is for our Hyderabad operations.

**Role Overview**

We are seeking a motivated and dynamic **Customer Support Executive** to join our customer success team. In this role, you will be the first point of contact for our clients, helping them with platform-related queries, onboarding, and overall user support. You’ll work closely with sports academies, schools, and venue partners to ensure a smooth adoption to Shareplay.

**Key Responsibilities**
- Guide users through product features, onboarding, and best practices.
- Address and resolve client issues efficiently, escalating when necessary.
- Follow up with clients regularly to ensure continued satisfaction and usage.

**Requirements**:

- **Computing Skills**-Comfortable using a computer and navigating web-based systems or software. No programming knowledge required, but should be confident with general system usage and basic digital tools.
- **Languages**: Must be fluent in English and Tamil. Knowledge of Hindi, Telugu, or Kannada is a plus.

This is **not** a work-from-home job.

Pay: ₹20,000.00 - ₹25,000.00 per month

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 10/05/2025


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