Customer Retention Support-Intern

1 week ago


Hyderabad, Telangana, India NowFloats Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Company Description

At NowFloats, our mission is to enhance the local online discovery of small and medium businesses (SMB) through our innovative technologies. Our patent-pending 'location-based SEO' ensures that SMBs are effectively found by local consumers. We offer a true organic discovery model with automated SEO, as well as a hybrid model that combines organic methods with marketing boosters like Google Adwords and Facebook ads. Additionally, we provide RIA, a Relationship Intelligence Agent, to help businesses stay connected with customers with minimal manual intervention.

Job description:

Job Responsibilities :-

Customer Renewal:

  • Manage and execute the end-to-end renewal process for a portfolio of customers.
  • Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
  • Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
  • Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.

Customer Engagement:

  • Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
  • Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
  • Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams

Pay:
 ₹10, ₹15,000.00 per month



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