Customer Retention Support-Intern
2 weeks ago
Company Description
At NowFloats, our mission is to enhance the local online discovery of small and medium businesses (SMB) through our innovative technologies. Our patent-pending 'location-based SEO' ensures that SMBs are effectively found by local consumers. We offer a true organic discovery model with automated SEO, as well as a hybrid model that combines organic methods with marketing boosters like Google Adwords and Facebook ads. Additionally, we provide RIA, a Relationship Intelligence Agent, to help businesses stay connected with customers with minimal manual intervention.
Job description:
Job Responsibilities :-
Customer Renewal:
- Manage and execute the end-to-end renewal process for a portfolio of customers.
- Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
- Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
- Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.
Customer Engagement:
- Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
- Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
- Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams
Pay:
₹10, ₹15,000.00 per month
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