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Customer Success Executive
2 weeks ago
**Job Title**: Customer Success Executive - German(C-Level Certification Required, upto B2)
**Location**: Gurgaon, India
**Work Schedule**: 5 Days Working, Rotational Shifts
**About the Role**:
We are looking for a dynamic **Customer Success Executive** who is fluent in**, German** to join our growing team. In this role, you will be responsible for managing customer relationships, resolving queries, and ensuring customer satisfaction. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service, we’d love to hear from you
**Key Responsibilities**:
**Customer Relationship Management**: Build strong relationships with clients by understanding their needs and providing tailored solutions.
**Proactive Engagement**: Identify opportunities to improve customer experience and reduce churn by addressing pain points.
**Collaboration**: Work closely with internal teams, to enhance the overall customer journey.
**Process Improvement**: Suggest and implement best practices for customer success and support.
**Requirements**:
**Language Proficiency**: Must be fluent in **German.**
**Education**: Bachelor’s degree in any discipline.
**Experience**: Minimum of 1 Year in Tech Support + Customer Service
**Communication Skills**: Excellent verbal and written communication in English and one of the required languages.
**Tech-Savvy**: Comfortable using CRM tools and customer support software.
**Problem-Solving Ability**: A proactive and customer-first approach to handling queries.
**Flexibility**: Willing to work in **rotational shifts** to support global customers.
**What We Offer**:
Competitive salary and benefits package
Career growth opportunities in a dynamic and fast-paced environment
A diverse and inclusive workplace with global exposure
Learning and development programs to enhance your skills
**How to Apply**:
Join us in delivering world-class customer experiences
Pay: ₹500,000.00 - ₹800,000.00 per year
**Benefits**:
- Paid time off
License/Certification:
- C-Level Certification in desired language (required)
Work Location: In person