CRM (Service)

8 hours ago


Raipur, India Ralas Motors Full time

DUTIES AND RESPONSIBILITIES
- Incharge of customer care back office.
- Accountable for CCCF management, MIS, concern age analysis and other

reports.
- Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving

corrective and preventive actions.
- Accountable for keeping high standards of housekeeping in customer

interaction areas (e.g. Reception, Customer Lounge, etc.)
- Drive service marketing activities through tele-calling to improve vehicle

retention.
- Planning customer events / clinics to build strong relationship with customers.
- Pareto analysis of customer concern by using 7 QC tools.
- Upkeep of process circular file and sharing with all concerned.

**Job Types**: Full-time, Walk-In

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 3 years (preferred)


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