CRM Executive

5 days ago

Raipur, India Khandelwal Plastics Full time

**Company Profile**

Emerging from an our 38 years of leadership and excellence in plastic manufacturing industry, Khandelwal Plastics was founded in 1982 with a vision to help every day life with eco-friendly plastic packaging solution. We at Khandelwal Plastics, are committed to deliver genuine product, which leads our qualified engineers to monitor the manufacturing process in every stage of production. Our team is highly driven by our core principles of customer satisfaction, product quality and constant innovation. We are looking for highly driven individuals who can contribute with their knowledge, experience and passion towards the gowth of the organization. If you think you have what it takes to be in a dynamic and challenging work environment then we welcome you to join us in our journey

**Department**:
Sales & Marketing

**Version**

HRM/KP/1.0

**Job title**:
Manager - Customer Relations (CRM)

**Reports to**:
CEO

**Reported By**:
**Job Summary**: To manage the relationship with the customer and ensure that customer retention rate achieves 90% on Y-O-Y Basis and sales of the customer increase by 25% average.

**Particular**

To contact the customers at least twice in a month for new orders excluding active customers communication

Share them WhatsApp greetings and new product development images which are made by the marketing team

To share the updates with all customers (active vs. cold) when price revision receives

To maintain the communication remarks in the defined formats

To seek the percentage of shares we have, so that we can identify which competing company is also supplying to the customer, and divert those sales

To ask customers about other needs of theirs, and do cross-selling

To take the feedback on the price vs quality and services of the company

To share the sales MIS REPORT on a daily, weekly and monthly basis during the meetings

Repeat order trend

CustomCustomer-wise increase with trends

Customer-wise addition

Lost customer data

Application wise sales report etc.

To provide the quote and take follow up on the same

To listen to the customer’s grievances carefully without arguing and solve the issue amicably by involving the management

To handle the price-related, related, service-related objections of the customer and solve whatever is best possible to create a win-win situation for both.

Essential to nail the Job

Particular

Desired level

Education -Any Graduate with Good communication Skills

Experience -Min 1 Year (Manufacturing experience preferred)

Skills
- Listening ability, Objection handling, Good Humour, Relationship building, Negotiation skills Etc.

IT Skills - Good command of Ms. Office, CRM, Tally Skill Etc.

Salary (CTC) 2.40 LPA

**Salary**: ₹20,000.00 - ₹230,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 1 year (preferred)

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