
Client Relationship Executive
7 hours ago
We are hiring for the position of Client Relation Officer for a leading organisation in kochi
A Client Relationship Executive is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and driving business growth. They act as a primary point of contact, addressing inquiries, resolving issues, and identifying opportunities to enhance client relationships
Key Responsibilities:
- **Building and Maintaining Relationships**: Establishing and nurturing long-term relationships with clients, understanding their needs, and ensuring their satisfaction.
- **Customer Service**: Providing excellent customer service, promptly responding to inquiries, and resolving issues effectively.
- **Business Development**: Identifying and pursuing new business opportunities within existing accounts and prospecting for new clients.
- **Communication**: Communicating effectively with clients, both internally and externally, and acting as a liaison between clients and internal teams.
- **Problem Solving**: Identifying and resolving client issues, ensuring customer satisfaction, and finding solutions to meet client needs.
- **Collaboration**: Working closely with internal teams, such as sales, marketing, and product development, to optimize the customer experience.
- **Performance Tracking**: Monitoring client satisfaction, analyzing data to identify trends and areas for improvement, and implementing strategies to enhance the customer experience.
- **Sales Support**: Supporting sales efforts by providing valuable insights into client needs and preferences.
- **Staying Informed**: Keeping up-to-date with industry trends, CRM best practices, and company products and services
contact us
**Job Types**: Full-time, Fresher
Pay: ₹8,781.85 - ₹27,263.82 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (preferred)
Work Location: In person
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