Customer Service Executive
3 days ago
Job description:
**Role - Seller Outreach Specialist**
**Shift timing - 8:30 PM - 5:30 AM (will be paid 200 Rs. Per day night shift allowance)**
**5 days working**
**Position Overview**:
**Key Responsibilities**:
Educate sellers about platform features, policies, promotions, and operational guidelines.
Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.
Achieve daily/weekly outreach and conversion targets as defined by the client.
Share feedback from sellers to improve processes, tools, or outreach strategies.
Follow quality guidelines and scripts while ensuring a personalized experience.
Escalate complex issues to the relevant stakeholders for timely resolution.
Work closely with, on-site teams to implement changes and enhancements.
Create and present regular reports on key metrics, trends, and insights to stakeholders.
**Required Skills & Qualifications**:
Bachelor’s degree in any discipline.
Strong communication skills - both verbal and written
Experience in seller/vendor support, or outbound customer service is preferred.
Familiarity with e-commerce platforms.
Strong analytical skills with proficiency in data analysis tools (e.g., Excel).
Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk).
Ability to work independently and collaboratively in a fast-paced environment.
**Preferred Qualifications**:
Understanding of online marketplace ecosystems.
Experience working in a fast-paced, KPI-driven BPO setting.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹33,590.02 per month
Work Location: In person
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