Customer Support Representative

1 day ago

Indore Madhya Pradesh, India Appstean Infotech Pvt Ltd Full time

We are seeking a proactive and customer-focused **Customer Support Executive** to join our team. In this role, you will be the first point of contact for our clients, helping them resolve product-related queries and ensuring a seamless post-sales experience. Your goal will be to enhance customer satisfaction, retention, and loyalty.

**Key Responsibilities**:

- Understand customer needs and provide accurate, valid, and complete information.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Guide users through product features and assist with troubleshooting issues related to ERP/SaaS platforms.
- Coordinate with internal teams (technical/support/implementation) to resolve complex queries.
- Document customer interactions, issues, and feedback in the CRM or support system.
- Identify and escalate priority issues as needed.
- Maintain a high level of professionalism and empathy in every interaction.

**Required Skills & Qualifications**:

- Bachelor’s degree in any discipline.
- 1-3 years of experience in customer support, preferably in IT, SaaS, or ERP domains.
- Excellent verbal and written communication skills.
- Strong problem-solving ability and customer-handling etiquette.
- Familiarity with ticketing tools like Freshdesk, Zoho Desk, or similar platforms.
- Ability to work in a fast-paced environment with a customer-first mindset.
- Knowledge of ERP modules (Sales, Inventory, Finance, etc.) is a plus.

**Preferred Skills**:

- Multilingual skills (Hindi and English required; regional languages are a plus).
- Understanding of software implementation or user training.
- Basic technical troubleshooting knowledge.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Indore, Madhya Pradesh (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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