Service Desk

2 weeks ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 298345 We are currently seeking a Service Desk - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company's growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore". **General Duties and Responsibilities**: **In these roles, you will be responsible for**: - Record, Update, and Escalate Support issues to the next level promptly. - Support all IT onboarding activities for end-users - Work with our internal IT Teams on system testing, integration, and maintenance. - Engage in discovering new IT business tools to support our business users and our internal IT Team. - Seek, Suggest, Evaluate, and implement process and technology improvements. - Willing to learn grow in other IT Business areas **Requirements for this role include**: - Excellent English written and verbal communication skills. - Exceptional customer service skills. - Great Team player - Excellent communication skills, comfortable working with various stakeholders - Strong troubleshooting skills, bug-finding, and resolution - Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) **Preferences**: - Optional (nice-to-haves) - For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do - ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7 - Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). - The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements. **About NTT DATA** **NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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