Hotel Front Office Assistant

10 hours ago

Agra Uttar Pradesh, India Three Fernz Hospitality and Academic Services Full time

Position: Hotel Front Office Assistant

Overview:
Join our team as a Front Office Assistant at Hotel Taj Pearl, where you'll be the welcoming face of our establishment. This role is pivotal in creating positive first impressions and ensuring seamless guest experiences.

**Responsibilities**:
1. *Guest Reception:*
- Greet and welcome guests with a friendly demeanor.
- Efficiently handle check-ins and check-outs, providing necessary information about the hotel facilities and services.

2. *Reservation Management:*
- Manage room reservations, ensuring accurate and up-to-date information.
- Assist guests in making reservations and modifications to their bookings.

3. *Communication Hub:*
- Act as a central point for communication between guests and various hotel departments.
- Respond to inquiries and provide information on hotel amenities, policies, and local attractions.

4. *Problem Resolution:*
- Address guest concerns and complaints promptly and professionally.
- Collaborate with other departments to ensure guest satisfaction.

5. *Administrative Support:*
- Keep accurate records of guest information and transactions.

6. *Payment Processing:*
- Handle guest payments, invoices, and cash transactions accurately.
- Reconcile accounts and report any discrepancies.

*Qualifications:*
- Previous experience in a customer service or front office role preferred.
- Strong communication and interpersonal skills.
- Proficient in using hotel management software.
- Ability to handle multiple tasks efficiently in a fast-paced environment.

*Attributes:*
- Warm and welcoming personality.
- Attention to detail and organizational skills.
- Problem-solving and conflict resolution abilities.
- Team player with a positive attitude.

*Benefits:*
- Competitive salary and benefits package.
- Opportunities for career growth within the hospitality industry.
- Dynamic and supportive work environment.

Mr Jitendra

8279411288

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

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