Guest Service Assistant

22 hours ago

Agra Uttar Pradesh, India IHCL Full time

Job Responsibilities

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

- Greets guest and processes hotel registration.
- Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
- Ensure all guest account details are correct and accurate.
- Keeps current on hotel accommodations, services and area attractions.
- Responds to customer inquiries for information.
- Arranges for services requested by the guest by working with other departments as appropriate.
- Stays current with developments in the hotel by reviewing and updating the communication log.
- Handles customer complaints, refers to Front Office Manager wherever necessary.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

- Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.
- Makes reservations in accordance with hotel’s yield management practices.
- Processes customer credit at check-in in accordance with hotel policy.
- Identifies and records special billing instruction and notifies Accounting.
- Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller.

Job Requirements
- Minimum one year experience front office experience
- High school diploma required
- Strong computer systems skills including; reservations and reporting systems
- Excellent communication skills
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Strong Microsoft Office suite and reporting system skills
- Ability to work a flexible schedule

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