Guest Service Assistant

3 days ago

Agra, India IHCL Full time

Job Responsibilities
- Greets guests and processes hotel registration.
- Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
- Ensure all guest account details are correct and accurate.
- Keeps current on hotel accommodations, services and area attractions.
- Responds to customer inquiries for information.
- Arrange for services requested by the guest by working with other departments as appropriate.
- Stays current with developments in the hotel by reviewing and updating the communication log.

Job Requirements
- One year front office experience is preferred
- High school diploma required
- Strong computer systems skills
- Excellent communication skills
- Able to collaborate effectively with other hotel employees and managers
- Strong Microsoft Office suite and reporting system skills
- Ability to work a flexible schedule

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