
Guest Service Attendant – F&B
1 day ago
We are looking for a highly skilled and enthusiastic Guest Service Attendant to join our team at Taj Agra, with 0-1 year of experience. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our guests.
Roles and Responsibility
- Manage front desk operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
- Maintain high standards of cleanliness and organization in public areas and guest rooms.
- Collaborate with other departments to ensure seamless service delivery.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Stay updated on industry trends and best practices to continuously improve service quality.
Job Requirements
- Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills to resolve complex guest complaints and issues.
- Basic knowledge of hospitality industry standards and protocols is essential.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Team player with a positive attitude and willingness to learn and grow with the company.
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