
Guest Service Supervisor
11 hours ago
We are looking for a skilled Guest Service Supervisor to join our team at the front office in Agra. The ideal candidate will have 3-5 years of experience in the hospitality industry, preferably with a background in guest service supervision.
Roles and Responsibility
- Supervise and coordinate front office staff activities to ensure excellent customer service.
- Develop and implement effective guest service strategies to enhance customer satisfaction.
- Manage and resolve guest complaints professionally and courteously.
- Collaborate with other departments to ensure seamless operations and high-quality services.
- Train and mentor front office staff on best practices and procedures.
- Monitor and analyze guest feedback to identify areas for improvement.
Job Requirements
- Proven experience in guest service supervision or a related field.
- Strong knowledge of front office operations and guest service principles.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Familiarity with hotel management systems and software is an advantage.
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