Customer Relations Executive

10 hours ago

Agra Uttar Pradesh, India Oswaalbooks Full time

Agra

150000 - 300000 inr / year

**Job Title: Customer Relations Executive (M/F)**

**Experience: 2-5 Yrs.**

**Location: Agra**

**Employment Type: Full Time**

As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth communication. This position requires excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry.

**Key Responsibilities**:
**1. Client Communication**:

- Serve as the main point of contact for clients, addressing their inquiries, requests, and concerns in a timely and professional manner.
- Build and nurture strong, long-lasting client relationships through regular communication and follow-ups.

**2. Order Coordination**:

- Collaborate with internal teams (sales, production, and billing) to ensure accurate and on-time order fulfilment.
- Monitor order progress and provide clients with updates as needed.

**3. Issue Resolution**:

- Investigate and resolve customer issues, including order discrepancies, quality concerns, or delays.
- Take proactive steps to prevent potential problems and ensure client satisfaction.

**4. Product Knowledge**:

- Develop a deep understanding of the company's printing and publishing services, materials, and customization options.

**5. Feedback Collection**:

- Solicit and compile client feedback on our services and products.
- Share feedback with the relevant teams to drive continuous improvement and innovation.

**6. Sales Support**:

- Collaborate with the sales team to identify upselling or cross-selling opportunities to existing clients.
- Assist in the preparation of proposals and quotes for clients.

**7. Documentation and Reporting**:

- Maintain accurate records of client interactions and transactions.
- Generate regular reports on customer inquiries, feedback, and trends.

**Qualifications**:
1. Bachelor's degree in business, marketing, or a related field (preferred).

2. Proven experience in customer service or client relations in Banking, Insurance and any service industry.

3. Exceptional communication and interpersonal skills. (mandatory)

4. Strong problem-solving abilities and a proactive approach to addressing client needs.

5. Proficiency in using CRM software and other customer management tools.

  • Customer Relations Executive

    10 hours ago

    Agra, Uttar Pradesh, India Oswaal Books Full time

    **Job Title: Customer Relations Executive (M/F)** **Experience: 2-5 Yrs.** **Location: Agra** **Employment Type: Full Time** As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be...

  • ▷ [15h Left] Customer Relations Executive

    4 weeks ago

    Agra, India Oswaal Books Full time

    Job Description As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth...

  • Customer Relation Executive

    1 week ago

    Lucknow, Uttar Pradesh, India T & L Gases Pvt. Ltd. Full time

    Key Responsibilities - **Customer Service and Support**: - Provide accurate information and assistance regarding products, services, and policies. - Handle and resolve customer complaints and issues in a professional and courteous manner. - **Relationship Management**: - Build and maintain strong, long-lasting relationships with customers. - Regularly...

  • Customer Relation Executive

    1 week ago

    Dayal Bagh, Agra, Uttar Pradesh, India Educart(Agrawal Group of Publications) Full time

    **Roles and Responsibilities: - ** - Resolve queries of Teachers to validate their data as part of our Specimen programme. - Possessing excellent product knowledge to enhance customer support. - Provide accurate, valid, and complete information by using the right methods/tools. - Keep records of customer interactions, process customer accounts, and file...

  • Customer Relationship Executive-agra

    4 days ago

    Agra, Uttar Pradesh, India Oswaalbooks Full time

    Agra Full time **Job Title**: Customer Relations Executive (M/F) **Experience**: 2-5 Yrs. **Location**: Agra **Employment Type**: Full Time **Job** **Description**: As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our...

  • Customer Support Executive

    10 hours ago

    Agra, Uttar Pradesh, India Oswal Publishers Full time

    The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services. **Key...

  • Customer Relations Executive

    1 week ago

    Sector-128 Noida, Noida, Uttar Pradesh, India Meena Bazaar Full time

    **Customer Relations Executive** **Location**: 2ND FLR, Dlf Mall Of India, B-304, Sector 18, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301 **Experience required**:2 years in direct customer relations **Education required**: Any Graduate **Key responsibilities**: - Update customer details and manage order status calls. - Create and upload social...

  • Customer Relation Interns

    6 days ago

    Dayal Bagh, Agra, Uttar Pradesh, India Agrawal Group of Publications Full time

    **Roles and Responsibilities**: - Address and resolve teacher queries related to data validation for our Specimen program. - Demonstrate in-depth product knowledge to enhance teacher satisfaction. - Provide accurate, valid, and complete information using appropriate methods/tools. - Maintain records of teacher interactions, process accounts, and file...

  • Customer Care Executive

    1 week ago

    Shastripuram, Agra, Uttar Pradesh, India Jaunty Overseas Pvt Ltd Full time

    Job Title: Customer Care Executive Company: Jaunty Overseas Pvt Ltd Location: Shashtripuram Agra Type: Full Time **Responsibilities**: - Resolve issues related to order, return, payments etc. - Maintain customer satisfaction and follow up on complaints **Requirements**: We're looking for someone who: - Good communication in English and Hindi. - Basic...

  • Customer Care Executive

    2 weeks ago

    Agra, Uttar Pradesh, India AYUSHI EXPORTS Full time

    **About Us**: We are a luxury online shoe business specializing in bespoke, handmade, and premium leather footwear. Customer satisfaction is our priority, and we pride ourselves on providing exceptional service to our clientele. **Job Overview**: **Key Responsibilities**: - Initiate and process return and exchange requests promptly. - Address customer...