Customer Support Executive

6 days ago

Agra Uttar Pradesh, India Oswal Publishers Full time

The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services.

**Key Responsibilities**:

- Assist customers with orders, subscriptions, billing, delivery issues, and product information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives.
- Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems).
- Coordinate with editorial, production, sales, and logistics teams to resolve complex issues.
- Manage CRM entries, track customer interactions, and generate regular reports on support metrics.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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