Customer Support Executive
3 days ago
The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services.
**Key Responsibilities**:
- Assist customers with orders, subscriptions, billing, delivery issues, and product information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives.
- Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems).
- Coordinate with editorial, production, sales, and logistics teams to resolve complex issues.
- Manage CRM entries, track customer interactions, and generate regular reports on support metrics.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Work Location: In person
-
Customer Care Executive
1 week ago
Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full timeA leading BPO company is looking for customer support executives for their chat support, inbound and outbound calling process. Under-graduates are welcome to apply. **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus **Education**: -...
-
International Voice
2 weeks ago
uttar pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...
-
International Voice
2 weeks ago
uttar pradesh, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...
-
customer support executive
7 days ago
uttar pradesh, India 10xgrowthaccelerator Full time*Position: Customer Support Executive (Chat + VoiceProcess: Hyperlocal – FlipkartLocation: NoidaJob Type: Full-Time*Role Summary:*Handle 80% chat and 20% voice customer supportResolve queries efficiently in English & HindiMaintain professionalism and accurate recordsEscalate issues as needed in a fast-paced environment*Requirements:*Education: Graduate...
-
Support Executive
7 days ago
Agra, Uttar Pradesh, India Groww Full time**Role Description** This is a remote internship role for a Support Executive at Groww. The Support Executive will be responsible for providing administrative assistance, demonstrating phone etiquette, effective communication, executive administrative assistance, and utilizing clerical skills to support daily operations and ensure smooth...
-
Customer Support Executive
2 weeks ago
uttar pradesh, India Numoo HR Full timeJob Title- Customer support ( Telesales Executive – Real Estate) Company - IA Wealth Management Pvt Ltd.Location: NoidaJob Type: Full-timeSalary - 25k-70k per monthPast experience of Tele Sales is a must. Experience of working with American Express or other premium companies will be preferred.About ClientInvest Advise is a premium wealth management and...
-
Customer Support Executive
7 days ago
Noida, Uttar Pradesh, India Easemydeal Full time**CUSTOMER SUPPORT EXECUTIVE** **Job Location : Sector-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...
-
Customer Support Executive
2 weeks ago
Noida, Uttar Pradesh, India Easemydeal Full time**CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...
-
International Customer Support
19 hours ago
Noida, Uttar Pradesh, India Visacent & V Support Full timeFill online forms through our internal web system (copy & paste format). - Verify documents submitted by clients. - Maintain records and ensure error-free data entry. **Requirements**: - Good English understanding (reading & writing). - Ability to manage both Day & Night shifts. - Strong attention to detail and ability to follow processes. - Basic computer...
-
Customer Support Executive
5 days ago
Noida, Uttar Pradesh, India Rapsys Technologies Full time**Job Summary**: - We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. **Key Responsibilities**: - Resolve issues efficiently and...