CRM Executive

2 weeks ago

Mohali Punjab, India One Group Developers Full time

**Job Title**: Junior CRM Executive
**Location**: Sector 99, Mohali, Punjab
**Department**: Customer Relationship Management (CRM)
**Experience**: 0-2 years
**Qualification**: Graduate (MBA preferred but not mandatory)
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Maintain regular communication with customers regarding bookings, payments, and project updates
- Manage customer data, documentation, and CRM software entries
- Coordinate with internal departments (Sales, Accounts, Projects) for timely updates
- Assist in preparing allotment letters, demand letters, and possession-related documents
- Schedule and follow up on site visits and meetings
- Ensure customer satisfaction and build long-term relationships
- Maintain accurate MIS reports and customer records

**Skills Required**:

- Excellent communication and interpersonal skills
- Basic knowledge of real estate processes
- Proficiency in MS Office (Excel, Word) and CRM tools
- Good organizational and multitasking ability
- Polite, patient, and customer-first attitude

**Preferred Qualifications**:

- Prior experience in real estate or a customer service role
- Fluency in English, Hindi, and Punjabi (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of experience do you have?
- What is your Current Salary (per month)?
- Are you comfortable with the location - Mohali?
- Are you immediate joiner?

Work Location: In person

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