Cse (Customer Support Executive)

2 weeks ago

Hyderabad Telangana, India Masters Preci Tools Pvt. Ltd Full time

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Compensation Package:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Experience**:

- CUSTOMER SUPPORT: 1 year (required)
- total work: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Hyderbad, Telangana (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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