Customer Support Executive

2 weeks ago

Dilsukhnagar Hyderabad Telangana, India AVGCI Full time

**Job Summary**:
**Job Title**: Customer Support Executive

**Location**: Dilshuknagar/Moula Ali, Tarnaka
**Department**: Customer Service

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve product/service issues or complaints, ensuring a smooth resolution process.
- Document customer interactions and issues accurately in the CRM system.
- Provide information on products, services, and policies to customers.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions provided.
- Collaborate with internal teams (sales, technical support, etc.) to resolve complex issues or escalate when necessary.
- Maintain a high level of product knowledge to provide accurate and up-to-date information to customers.
- Manage and track customer feedback and suggest improvements to enhance customer service processes.
- Meet individual and team performance goals, including response time, resolution time, and customer satisfaction targets.

**Females** only Preferably,
Experience Should be **0 to 2 Years**
Immediate Joiners Require
Salary Should be **15k to 22k**
If you are Interested, Send your CV to **9642851000**

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Morning shift

Work Location: In person

**Speak with the employer**
+91 9642851000

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