Customer Support Executive

2 weeks ago

Hyderabad Telangana, India Frontline Sourcing Full time

Description of Role

**Responsibilities**:
Work US-based business hours Monday through Friday. Multiple shifts are available from 800am to 900pm US Eastern Standard Time (e.g., 8am-5pm, 12pm-9pm, etc.).

Learn, and keep proactively up to date with, the MyComplianceOffice product and all releases.

Respond to customer inquiries in an engaged, professional, and timely manner through various contact channels both verbally and in writing.

Communicate professionally with customers and ensure customers’ expectations are managed effectively.

Resolve first level support issues with superb attention to detail.

Log all customer service issues and resolutions in a timely manner.

Log all technical issues with the development team and manage these issues to resolution.

Take part in the creation, active review, and improvement of Customer Support policies and procedures to constantly improve and evolve our service while focusing on the customer experience.

Take part in the creation, active review, and improvement of Customer Support documentation including items such as FAQs, help articles, training/self-help videos, support documentation, etc.

Manage team members effectively (for the team lead role only)

Skills and Experience Required

Great attitude with proven experience in supporting business-to-business (B2B) software (e.g., working on a software helpdesk).

Excellent organizational, communication, and time management skills.

Proven ability to learn software products and efficiently resolve issues related to that software.

Excellent English written and spoken communication skills.

Proven active listening skills to clearly understand client issues.

Proven ability as a creative problem solver to successfully resolve client issues.

Attention to detail and quality.

Proven experience working with other departments within a software company (e.g., technical operations, product, development, implementation, etc.).

Team player with proven ability to contribute positively in an open and collaborative environment.

Experience with using Zendesk, Jira, or other similar ticket/issue management tools.

Ability to effectively utilize the MS Office suite of software such as MS Word, MS Excel, and MS Outlook.

Minimum of 5 years of total professional experience.

Minimum of 3 years of experience related to enterprise B2B software support.

Minimum of 1 years of experience in the Financial Services industry related to investment management.

Technical support experience is desirable, will be an advantage but not required.

Experience in a SaaS environment is desirable, will be an advantage but not required.

Compliance experience, especially related to investment management, will be an advantage but not required.

**Job Types**: Full-time, Permanent

**Salary**: ₹800,000.00 - ₹900,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Telugu (preferred)
- English (preferred)

Ability to Commute:

- Hyderabad, Telangana (required)

Ability to Relocate:

- Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9811131660

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Adro Infotech Full time

    **Job Title**:Customer Support Executive - Pharmaceutical Support** **Location**: [Hi-TechCity ,Hyderabad ] **Job Type**: Full-Time **Experience Level**: 0- 1years **Industry**: Pharmaceuticals / Healthcare **Education Required**: B.Pharm or M.Pharm We are looking for a qualified and dedicated **Customer Support Executive** with a **B.Pharm or M.Pharm**...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Tezooo Innovations Pvt Ltd Full time

    **Customer Support Executive** (Remote - Freshers) - **Tezooo Innovations Inc**is looking for enthusiastic and motivated individuals to join our team as **Customer Support Executives**. This is a remote, full-time opportunity ideal for freshers who want to build a career in customer service and client communication. **Responsibilities**: - Provide accurate...

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India EduRun Virtuoso Services Pvt Ltd Full time

    **Role**:Customer Support Executive - **Required skills**:Good Communication Skills - **Work Mode**: Office-Based Only - **Required Skillset**: Versant 4 & 5 Communication - **Work Schedule**: 6 Days a Week - **Shift**: Rotational Shifts & Offs - **Languages**:English + Hindi + Telugu/Tamil/Kannada/Malayalam - **Qualification**: Graduation (mandatory) -...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Role Overview** We’re looking for an empathetic and proactive **Customer Support Executive** to be the face of our client interactions. As the first touchpoint for customers, you'll ensure queries are handled with clarity, care, and professionalism—helping reinforce our reputation for exceptional service. **What You'll Do** - **Resolve with Care**:...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India NAVNIT GROUP Full time

    We are looking for Customer Support Executive In Reputed Company At Hyderabad Salary will be between 2LPA To 3 LPA **Job Types**: Full-time, Permanent Schedule: - Day shift - Fixed shift Work Location: In person **Speak with the employer** +91 8657183850 Application Deadline: 25/09/2024

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India Flyworld Overseas Services Full time

    we are having an urgent requirement for Customer Support Executive (CSE) Age : 18 to 35 Qualification : inter and Above Work location : Begumpet, Rani Gunj, Banjara Hills. Salary : 13000 to 20000 HR Ayat 7659905086. Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Life insurance - Provident Fund Work Location: In...

  • Customer Support Executive

    5 days ago

    Hyderabad, Telangana, India Athena Full time

    Tutoroot, an online institute located in Hyderabad, is dedicated to transforming the way students learn. We believe in every student's potential to succeed and strive to provide them with the right platform and guidance. Our team of highly qualified experts works closely with students to create personalized transformation journeys based on their learning...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Aryagami Cloud Services Full time

    We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US...

  • Customer Service Executive

    2 weeks ago

    Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time ₹ 1,80,000 - ₹ 2,94,000 per year

    Job Title: Customer Service Executive (Female Only)Company: ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTDWebsite: Location: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana Job Type: Full-timeExperience: 1 - 5 yearsJob Summary:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD is seeking a femaleCustomer Service...

  • Customer Service Executive

    2 weeks ago

    Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time

    **Job Title**:Customer Service Executive (Female Only) **Company**:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD **Location**: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana -500037 **Experience**: 1 - 5 years **Job Summary**: **Key Responsibilities: - ** - Resolve customer complaints and queries in a professional and...