Soft Service Executive

JLL supports the Whole You, personally and professionally.

Soft Services Manager

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Property Management, join us to be inspired by the best.
You'll work as a Soft Services Manager, reporting into the Property Manager.
In this varied role, your responsibilities will include but are not limited to:
Overseeing and managing the maintenance of common areas in the building.
Organizing and coordinating employee relations issues and ensuring compliance with statutory regulations.
Monitoring cleaning staff to ensure surfaces are maintained effectively and for longevity, with plans communicated through supervisors.
Ensuring completion of checklists and documents at regular intervals by supervisors.
Briefing staff on duties, designated areas, and any special instructions.
Enforcing discipline, proper attire, and etiquette among staff.
Tracking department complaints and working towards resolutions.
Assisting in procurement of housekeeping consumables and equipment.
Managing garbage disposal for all towers and common areas (dry waste, wet waste, horticulture waste).
Cleaning UGS and pump rooms under MEP team guidance.
Removing interior debris from designated areas.
Maintaining cleanliness of cleaning machines and checklists.
Keeping records of all activities and machinery.
Preparing monthly Management Monitoring Reports (MMR) and submitting them to the Property Manager.
Verifying monthly staff attendance records.
Raising awareness among residents about garbage disposal and cleanliness with the Property Manager's assistance.
Providing support for civil works and small projects.
Participating in and supporting community events and management activities.
These duties contribute to maintaining a clean, safe, and pleasant living environment for residents.
Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:
Education and experience
Bachelor’s degree in Hotel Management Specially in Housekeeping (OR) Related degree. you’ll need between at least Three years’ experience in Facility (OR) Property Asset Management. A working knowledge of any major vertical industry will also be very helpful.
An eye for detail
You’ll have an eye for detail and an ability to analyze qualitative and quantitative information - and translate this into strategic deliverables.
Great organizational skills
You’ll have great time management and organizational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team’s or client’s changing requirements.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.