Facilities Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Facilities Executive Soft Services Client UBS Location Hyderabad Aquila Centaurus Department Facilities Management - Soft Services Reports To Assistant Facilities Manager Facilities Manager Position Overview We are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad s Aquila and Centaurus locations This role requires a hands-on professional who can seamlessly operate between both sites ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees Key Responsibilities Soft Services Operations Management Oversee daily soft services operations including housekeeping catering security and guest services Ensure consistent service quality standards across all soft service areas Coordinate with service providers and vendors to maintain optimal service delivery Monitor service schedules staff deployment and resource allocation Conduct regular quality inspections and audits across service areas Handle day-to-day operational issues and service requests Multi-Location Flexibility Operate seamlessly between Aquila and Centaurus locations as required Maintain service consistency and quality standards across both sites Adapt to varying operational requirements and employee needs at each location Coordinate resource sharing and staff deployment between locations when needed Ensure effective communication and coordination between site teams Housekeeping Cleaning Services Supervise housekeeping teams and cleaning operations across office areas Monitor cleaning schedules standards and compliance with hygiene protocols Conduct regular inspections of washrooms common areas and workspaces Manage cleaning supplies inventory and consumption tracking Ensure compliance with health and safety cleaning standards Handle special cleaning requirements and deep cleaning initiatives Food Services Catering Management Oversee cafeteria operations food quality and service standards Coordinate catering services for meetings events and special occasions Monitor food safety hygiene standards and regulatory compliance Manage vendor relationships with catering service providers Handle employee feedback and complaints related to food services Support menu planning and dietary requirement accommodations Security Access Control Coordinate with security teams and monitor access control systems Ensure proper visitor management and guest registration processes Monitor CCTV systems and security protocols compliance Handle security-related incidents and coordinate with relevant teams Manage ID card issuance and access rights coordination Support emergency evacuation procedures and safety drills Reception Guest Services Oversee reception desk operations and guest service standards Manage visitor registration escort services and meeting room coordination Ensure professional front-of-house service delivery Handle VIP visits and special guest arrangements Coordinate with external service providers for guest requirements Maintain reception area presentation and ambiance Vendor Service Provider Management Manage relationships with soft services vendors and contractors Monitor vendor performance against service level agreements Coordinate vendor schedules deployments and service delivery Handle vendor-related issues complaints and performance improvements Ensure proper vendor compliance with safety and security protocols Support contract management and renewal processes Employee Experience Service Excellence Ensure exceptional workplace experience for all UBS employees Handle employee service requests complaints and feedback efficiently Implement service improvements based on employee suggestions Coordinate special events celebrations and employee engagement activities Support workplace wellness initiatives and employee comfort measures Maintain high standards of customer service across all touchpoints Required Qualifications Education Experience Bachelor s degree in Facilities Management Hotel Management Business Administration or related field 4-6 years of experience in soft services or facilities management 2 years of hands-on experience in housekeeping catering or guest services Experience in corporate environment or commercial real estate preferred Background in service industry with customer-facing experience Core Competencies Soft Services Expertise Strong knowledge of housekeeping operations and cleaning standards Understanding of food service operations and catering management Experience with security protocols and access control systems Knowledge of guest services and reception management Familiarity with soft services vendor management Operational Skills Strong attention to detail and quality control capabilities Excellent organizational and time management skills Ability to multitask and manage multiple service areas simultaneously Problem-solving skills and ability to handle service disruptions Understanding of health safety and hygiene standards Communication Interpersonal Skills Excellent verbal and written communication skills Strong customer service orientation and employee interaction skills Ability to coordinate with diverse teams and service providers Professional demeanor and presentation skills Multilingual capabilities English Hindi Telugu preferred Technical Skills Proficiency in MS Office Suite Word Excel PowerPoint Basic knowledge of facilities management systems Understanding of vendor management processes Knowledge of safety and compliance requirements Familiarity with service quality measurement tools Key Performance Indicators Service Quality Maintain service quality scores above 4 0 5 0 across all areas Response Time Address service requests within defined SLA timelines Employee Satisfaction Achieve high satisfaction ratings for soft services Vendor Performance Ensure all vendors meet performance standards Cost Management Support budget adherence and cost optimization initiatives Compliance Maintain 100 compliance with health safety and hygiene standards Working Conditions Requirements Location Flexibility Regular rotation between Aquila and Centaurus as operational needs require Working Hours Standard business hours with flexibility for extended coverage when needed Physical Requirements Regular site walks inspections and coordination activities Availability Occasional support during events emergencies or special requirements Travel Movement between locations and vendor facilities as needed Career Development Opportunities Progression to Assistant Facilities Manager role Cross-training in hard services and facilities management Professional development in service excellence and operations management Leadership development opportunities Industry certifications and training programs Compensation Benefits Competitive salary commensurate with experience Performance-based incentives Transportation allowance Medical insurance and wellness benefits Professional development support JLL employee benefits and career advancement opportunities Ideal Candidate Profile A service-oriented facilities professional with strong soft services background excellent attention to detail and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards Location On-site -Hyderabad TS Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States 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