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Facilities Executive

2 weeks ago

Hyderabad Telangana, India JLL Full time

**JLL empowers you to shape a brighter way**.
- To provide administrative support to the Facilities Management team at assigned Facilities.
- To ensure timely and accurate completion FM reports pertaining to assigned Facilities.
- Be accessible for escalation of all FM related issues.
- Oversee the Helpdesk work process.
- Provide management advice to Helpdesk operators for escalated issues.
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
- Oversee the Mailroom process.
- Provide management advice to Helpdesk operators for escalated issues
- Oversee the Front Office function.
- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions.
- Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.

Operational Risk Management
- Update and implement Emergency Response plan; drills etc as required
- After office hours F acilities assistance response
- Operational Audits and Compliance.

Performance objectives
- Meet or exceed best practice in provision of services through contracts
- Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
- E ffective management of the team.
- Overall client satisfaction by achieving SLA targets.
- Timely resolution of helpdesk complaints.
- Effective team coordination of direct and vendor staff for efficient service delivery

**Location**:
On-site -Hyderabad, TS

**Scheduled Weekly Hours**:
48

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