Facilities Soft Service Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Facilities Soft service Executive Work Dynamics Role Summary Responsible for coordinating FM service delivery for specified Oracle properties in order to meet the SLA maintenance and service standards To support the Asst Facilities Manager in any tasks related to the obligations under the contract Responsibilities Monitoring of Housekeeping related activities Arrangement of all consumables and supplies for Client any visits Preparing the Daily Weekly and Monthly reports Interacting with the service supply vendors Undertake daily facility rounds and find out snags and raising proactive tickets for the same Effectively manage service provider teams to ensure an on time deliverable system Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards Indenting the requirements with suppliers Pest control management Indoor plant management Conduct weekly physical inventory for stock management and raise IMT requests Monitoring Corrigo tickets for closure Track vendor staff attendance Coordinate support office renovation and refurbishment activities Support Asst Facility manager to forecast the regular monthly spends for the month and adhere to the same Support in procurement process for regular and ad hoc soft services activities Keep a track of contract renewals and support Asst Facility manager for the renewal process for principle vendors Coordinate with the vendor s to receive monthly invoices on time Coordinate for quarterly NDC s for principle and non principle vendor Provide a training to the onsite team equipment s procedure implementation Recommend continuous quality improvement practices Training for vendor staff to be planned on monthly basis Client Stakeholder Management Proactively engage stakeholders to ensure that on site client s expectations are met though high levels of customer service Build and develop effective client stakeholder relationships across multiple levels of the organization Proactively understand the customers employees needs and act on them before being requested Maintain high standards of housekeeping of facility Improvements in the office aesthetics and operations as per need Finance Management Accurate billing and invoicing Adherence to the monthly forecast Invoice management Procurement Vendor Management Work on getting quotations as per site need Sharing indents for monthly material supply Zero out of stock situation Other Key Activities Collecting all documents from the vendor for compliance audit Developing interesting fun user engagement activities Signage Poster making for site awareness Managing ad hoc vendors Key Performance Measures Compliance with service provision as detailed in the contract Compliance with the Health and Safety responsibilities High Customer Satisfaction rating as measured in regular surveys Compliance with Best Practice documentation Pursue continuous improvement Reporting requirement Prepare and collate IFM reporting as required and on a timely basis Prepare and collate Finance report as required and on a timely basis Prepare track vendor cost as required for reporting Requirements Any Graduate with 2 yrs of min exp in facility management Personal Effectiveness Provide an effective contribution to the team s delivery Contributes via regular feedback to the overall performance of the delivery team Works towards individual targets monitor and manages individual performance Proactive and self-starter Team player What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Hyderabad TS Scheduled Weekly Hours 48 Job Tags If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection 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