Key Account Officer

6 days ago

Whitefield Bengaluru Karnataka, India MCube Technologies Pvt.Ltd Full time

**Key Responsibilities**:

- Develop and maintain strong, **long-term relationships with key clients**:

- Act as the main point of **contact for assigned accounts,**handling **all client communications and needs**:

- Understand **customer requirements** and **business objectives** to provide relevant **solutions and services**:

- Coordinate with **internal departments**(sales, operations, finance, technical support) to ensure smooth execution of **client requests and deliverables**:

- Monitor **account performance, resolve issues**, and ensure **timely delivery of products/services**:

- Prepare **regular reports**on **client activity**, **sales performance**, and **market trends**:

- Identify **opportunities to grow business** within **existing accounts** and assist in **upselling or cross-selling efforts**:

- Assist in the **development** and **implementation of strategic account plans.**:

- Ensure high levels of **customer satisfaction and retention**:

- Handle **client escalations professionally** and **ensure resolution**

**Qualifications**:

- **Bachelor’s degree** in Business Administration, Marketing, or related field
- Proven experience in **client relationship management or account handling**(**1-2 years preferred**)
- Fluency in **English, Hindi and local language**:

- Excellent **communication**and **interpersonal skills**:

- Strong **organizational and problem-solving abilities**:

- **Customer-focused mindset**with a **proactive approach**:

- Ability to **work independently** and as **part of a team**:

- Proficient in **MS Office** (Excel, Word, PowerPoint); **CRM experience is a plus**

**Key Competencies**:

- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Application Question(s):

- How much years of work experience do you have in Client Relationship Management ?
- Are you an Immediate Joiner ?

**Location**:

- Whitefield, Bengaluru, Karnataka (required)

Work Location: In person

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