Key Account Officer

19 hours ago

Bengaluru, Karnataka, India MCUBE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location :
Sector 62, Noida, UP

Experience :
1 - 3 years

Working days :
5 days

Work mode :
On - site

Key Responsibilities :

  • Excellent communication and listening skills
  • The ability to explain complex information clearly and simply
  • Good sales, retention and negotiation skills
  • Plenty of drive, initiative and motivation
  • An honest and trustworthy manner
  • Interact with the customers
  • Answer the queries of customers and resolve their issues
  • Enhance customer experience and foster relationships
  • Improve credibility and create customer loyalty
  • Attention to detail
  • The ability to analyses and research information
  • Providing help and advice to customers using your organisation's products or services
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Handling customer complaints or any major incidents
  • Keeping accurate records of discussions or correspondence with customers
  • Develop feedback or complaints procedures for customers to use
  • Handling escalations
  • Maintaining cordial relations with clients
  • Improving customer service procedures, policies, and standards for your organisation or

department

  • Meeting with other managers to discuss possible improvements to customer service

Qualifications :

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in client relationship management or account handling (1–3 years preferred)
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem-solving abilities.
  • Customer-focused mindset with a proactive approach.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus.

Key Competencies :

  • Excellent verbal and written communication
  • Fluent in English (mandatory)
  • Fast learner who can adapt to change
  • Self-motivator
  • Friendly, can-do attitude
  • Knowledge of excel must
  • Prompt and quick turnaround capability
  • Smart and pleasing personality
  • A person ready to take on responsibilities at all times

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