Customer Support Executive

3 days ago

Ahmedabad Gujarat, India Skynet Technologies Full time

**Responsibilities**:

- Serve as the primary point of contact for customer queries and support tickets related to IT services/products.
- Troubleshoot technical problems, escalate issues to relevant teams, and ensure resolution within SLAs.
- Document issues, solutions, and standard operating procedures in the knowledge base.
- Monitor system performance and proactively inform clients of any potential service disruptions.
- Collaborate with development, QA, and product teams to resolve customer issues.
- Maintain strong relationships with clients by delivering consistent and empathetic support.
- Analyse customer feedback and suggest process improvements to enhance customer experience.

**Required Skills**:

- 2-6 years of experience in a customer support or technical support role, preferably in the IT/software industry.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to understand and explain technical concepts to non-technical users.
- Bachelor's degree in Computer Science, IT, or a related field preferred.

**Experience**:

- 2-6 Years

**Vacancy**:

- 1

**Job Type and Location**:

- Full time - Ahmedabad

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