Ea to Md

4 days ago

Pink City Jaipur Rajasthan, India GEMS PARADISE Full time

**Key Responsibilities**:
1. **Executive Assistance**
- Manage calendar, appointments, and travel arrangements for senior management.
- Draft, review, and manage correspondence, reports, and presentations.
- Coordinate meetings, prepare agendas, and follow up on action points.
- Handle confidential documents and maintain discretion at all times.
- Liaise with internal teams and external stakeholders on behalf of management.

2. **CRM (Customer Relationship Management)**
- Maintain and update customer database in CRM software.
- Monitor customer interactions and ensure timely follow-ups.
- Assist in developing loyalty programs, special campaigns, and personalized communication.
- Generate CRM reports on customer engagement, repeat purchases, and sales performance.
- Ensure prompt resolution of client queries, complaints, and service issues.

3. **Coordination & Communication**
- Act as a bridge between management, sales, and customer service teams.
- Support marketing initiatives by coordinating with the CRM database for campaigns.
- Track customer feedback and share insights with management for decision-making.

4. **Administrative & Reporting**
- Maintain accurate records, MIS reports, and dashboards for management.
- Assist in event coordination, exhibitions, and VIP customer engagements.
- Support data analysis related to sales, customer retention, and business growth.

**Key Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking ability.
- Proficiency in MS Office (Excel, PowerPoint, Word) and CRM software.
- Customer service orientation with problem-solving mindset.
- Ability to handle confidential information with integrity.
- Time management and ability to work under pressure.

**Educational & Experience Requirements**:

- Graduate in Business Administration/Commerce/Marketing or related field.
- 3-6 years of experience as an Executive Assistant, CRM Executive, or similar role (preferably in retail/luxury/jewellery industry).
- Familiarity with CRM platforms and database management.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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