Customer Success Executive

2 weeks ago

Shinde Ki Chhawani Gwalior Madhya Pradesh, India SSB ENTERPRISE Full time

**Job Type**: Full-Time
**Working Hours**: 10:00 AM - 6:30 PM

**About Us**:
SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like **Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS**. We are dedicated to providing exceptional customer experiences and are looking for a **Customer Care Executive** to join our team.

**Key Responsibilities**:

- **Handle Customer Inquiries**: Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance.
- **Warranty Registration & Claims**: Register customer warranties, process claims, and ensure smooth resolution.
- **Issue Resolution**: Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns.
- **Troubleshooting Assistance**: Guide customers through product troubleshooting and provide effective solutions.
- **Customer Satisfaction**: Maintain a professional and empathetic approach to ensure a positive customer experience.

**Requirements**:

- Strong communication and problem-solving skills. Fluent English communication skill is a must.
- Basic knowledge of e-commerce operations (preferred but not mandatory).
- Ability to work collaboratively with different departments.
- Prior experience in customer service is a plus, but training will be provided.

**Why Join Us?**
- Competitive salary and growth opportunities.
- Friendly and supportive work environment.
- Hands-on training to ensure success in the role.

Join us and be part of a team that values customer satisfaction and teamwork

Pay: ₹12,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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