Customer Support Officer

5 days ago

Mumbai Maharashtra, India Cathay Pacific Full time

CCD - Customer Care
- Mumbai, India
- Cathay Pacific
- Application Deadline
12 Feb 2025

Company Description

Let your passion fly We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last.

It could take you anywhere. Join us and discover just how far you can go

Role Introduction

This role is to provide general administration and telephonic support to the department.

Key Responsibilities

**Administration**
- Perform general clerical duties
- Handle incoming / outgoing / returned / registered mail
- Customer Feedback and Compensation System; queue management, scan and verify customer cases, case sorting and offline case creation
- Report and follow up on system / robot failures
- Data entry and filing
- Scanning of documents
- Inventory for accountable documents, stationery and gift items
- Disposal of confidential documents
- Set up meeting room for operational meetings
- Support Customer Support Outport representatives as required
- Ad hoc duties assigned by Customer Support Management team

**Assist with Customer Care**
- Respond to verbal and written enquiries received from customers
- Manage the Customer Support mini hotline - and take accurate messages, handle various customer situations
- Liaise with various line departments for case investigation or reroute cases for their handling
- Handle service recovery and fulfilment for customers e.g. vouchers, cheques and auto mileage crediting
- Handle and prepare correspondence response for non-complaint cases to customers
- Prepare flight certificates for customers
- Status checking for ticket refunds
- Prepare daily reports (SLA and Productivity)

**E&A**
- Emergency and Accident and Crisis Response responsibilities as required

**Requirements**:

- Graduate in any discipline is a minimum
- Good command of written and spoken English
- Proficient in MS Office
- Customer focused
- Good listening and comprehension skills
- Attention to details is essential
- Professional phone etiquette. Call Centre/customer service experience is an advantage.
- Able to handle challenging situations
- Organised and can work well under pressure. Good time management
- Good team player and able to work independently
- Willing to work in 24x7 shifts

**Benefits**:
Personal & Application Information

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting or Data Protection Officer.

  • Back Office Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Healthy Hugs Healthcare Pvt Ltd Full time

    **Job Title**: Back Office Customer Support Executive **Company: Healthy Hugs Healthcare Pvt Ltd.** **Locations**: Vasai **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Support the front-office team by processing requests and escalating issues when necessary. - Maintain and update customer records in the CRM system with...

  • Customer Support Officer

    5 days ago

    Mumbai, India Acumont Solutions Full time

    **Roles and Responsibilities** 3-5 years in customer service or related experience preferred Experience working with Salesforce & SAP highly preferred Digital savvy with good working knowledge of MS Word, Excel, PowerPoint & CRM **Perks and Benefits** Role: Customer Success Associate - Salary: 50,000 - 3,00,000 P.A. - Industry: Medical Devices &...

  • Customer Support

    7 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title**: Customer Support Executive **Location**: Mumbai **Salary**: ₹30,000 - ₹40,000 per month **Experience**: 2 - 5 years in customer support or related roles **Education**: Bachelor’s Degree **Gender**: Female **Job Overview**: **Key Responsibilities**: - Resolve customer issues within defined SLAs and ensure customer satisfaction. -...

  • Customer Support Officer

    1 week ago

    Baner, Pune, Maharashtra, India Manki Job Staffing Services Full time

    **Job Overview**: **Customer Support Officer**: **Pune**: - Job Location:Baner - Experience:Freshers - Salary: 25K -30K - Job Type:Full Time - Work Location:Work From Office - No of vacancies:6 Any UG/ PG With 2.5 years experience in BPO /KPO Etc.. Duties..M/E/N Immediate joinner hurry up... **Required Skills**: Any UG/ PG With 2.5 years experience in BPO...

  • Customer Support

    7 days ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Position**: Customer Support Executive **Location**: Matunga, Mumbai **Qualification**: B.Com (Bachelor of Commerce) **Salary Range**: ₹30,000 to ₹40,000 per month **Gender Preference**: Female **Joining Date**: From 2nd January (02-01) **Responsibilities**: - Provide accurate, valid, and complete information to customers. - Maintain strong...

  • Customer Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India Allwyn Education Group Full time

    **CUSTOMER SUPPORT EXECUTIVE ( WORK FROM OFFICE )** **AGE LIMIT : 19 TO 30** **SALARY: - 18K TO 22K** **TIMING : - DAY ROTATIONAL SHIFT ANY ONE WEEK OFF** **NEED EXCELLENT COMMUNICATION** **GRADUATE AND HSC FRESHERS CAN APPLY** **LOCATION: - THANE** **CUSTOMER SUPPORT EXECUTIVE ( WORK FROM OFFICE )** **AGE LIMIT: - 19 TO 30** **Job Types**: Full-time,...

  • Customer Support Officer

    2 weeks ago

    Mumbai, India AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Customer Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Tr Customer Support Officer

    3 weeks ago

    Pune, Maharashtra, India Jobted IN C2 Full time

    Job Title Customer Support Officer Designation TR Customer Support Officer Location Mph-Cybercity Tower 4 Pune IN Job Summary We are seeking a dedicated and detail-oriented Customer Support Officer to join our team The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills both written and...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...