Back Office Customer Support Executive

1 day ago

Mumbai Maharashtra, India Healthy Hugs Healthcare Pvt Ltd Full time

**Job Title**: Back Office Customer Support Executive

**Company: Healthy Hugs Healthcare Pvt Ltd.**

**Locations**: Vasai
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Support the front-office team by processing requests and escalating issues when necessary.
- Maintain and update customer records in the CRM system with accuracy.
- Monitor and follow up on pending customer issues to ensure timely resolution.
- Assist with order processing, refunds, verifications, and status updates.
- Analyze recurring issues and provide feedback to improve customer service processes.
- Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently.
- Generate daily/weekly reports for management on customer service metrics.
- Maintain confidentiality of customer information at all times.

**Requirements**:

- Proven experience in a customer support or administrative role (1-2 years preferred).
- Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk).
- Strong written communication skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Time management and problem-solving skills.

**Preferred Qualifications**:

- Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in e-commerce, finance, healthcare etc.
- Familiarity with helpdesk software and ticketing tools.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

  • Back Office Executive

    2 weeks ago

    Vidyavihar, Mumbai, Maharashtra, India Patel Family Office Full time ₹ 1,20,000 - ₹ 1,68,000 per year

    As a Back Office Executive, you will be reporting to the Back Office Manager while handling different administrative duties:Document verificationDoing follow upData managementProcessing of projectsMarket researchData analysisFinanceAdministrative duties.Job Type: Full-timePay: ₹10, ₹14,000.00 per monthExperience:Back office: 1 year (Required)Work...

  • Back Office Executive

    7 days ago

    Mumbai, Maharashtra, India AFTERSHOCK Full time

    Position: BACK OFFICE EXECUTIVE Location: Andheri west **Note: It is a Night shift. 6pm - 3am shift** A **Back Office Executive - Insurance** is responsible for handling administrative and support functions related to insurance policies and claims processing. This role involves data entry, document management, customer support, and ensuring compliance...

  • Back Office Executive

    3 days ago

    Maharashtra, India M Fine Full time

    **Responsibilities**: - Perform data entry tasks - Manage files and records - Prepare and edit documents - Perform general office duties - Maintain office supplies and equipment - Handle incoming and outgoing mail - Provide administrative support to other departments as needed **Requirements**: - Proven experience as a back office executive or in a...

  • Back Office Executive

    7 days ago

    Mumbai, Maharashtra, India Aarya loans Solutions Pvt. Ltd Full time

    **Company**: Aarya Loans Solution Pvt Ltd **Position**: Back Office Executive **Location**: Mumbai - Goregaon **Industry**: Banking & Finance (Home Loans, Business Loans, Personal Loans, Loan Against Property )**Experience Required**: 1-2 years in back office / data entry / loan processing (Freshers with good computer skills may also apply) **Job...

  • Back Office Executive

    2 weeks ago

    Mumbai Central, Mumbai, Maharashtra, India Triedge Solutions Full time

    Position : Back Office Executive Location : Mumbai Roles & Responsibilities: Key Responsibilities: Back-end support and coordination Handling Excel spreadsheets, PowerPoint presentations, and Word documents Material checking and tracking Making follow-up calls and maintaining customer relationships Supporting the service team with documentation and...

  • Back Office Executive

    1 week ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    Position: Back office executive Location: Pune Only females can apply Education: B com Freshers can apply Skills required: Good typing skills Basics of MS Office Back office support Documentation Pay: ₹250,000.00 - ₹300,000.00 per year Schedule: - Day shift Work Location: In person

  • Back Office Executive

    7 days ago

    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring back office executive. Male and female are eligible for this job post. Advance Knowledge of MS Excel Practical work Experience - 1 year Maintain Customer Data Process Customers Order / Repairs call me on - 8530813305 **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Provident...

  • Back Office Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Zinq Electronics Pvt Ltd Full time

    **Job Title: Back Office Executive** **Location**: Navi Mumbai **Department**: Operations **Position Type**: Full time Experience = Minimum 6 Months To 1 Year Salary Range = Rs15,000/- to 25,000/ - **About** **us**: At Zinq Electronics, we recognize the critical importance of security in today's rapidly evolving world. Whether you're a homeowner,...

  • Back Office Executive

    7 days ago

    Mumbai, Maharashtra, India Lite Technology Full time

    We are currently seeking a highly organized and detail-oriented individual to fill the position of Sales Back Office Specialist. As a key member of our sales support team, you will play a crucial role in ensuring the smooth and efficient execution of sales processes. This position involves handling a range of tasks from order processing to customer...

  • Back Office Executive

    1 week ago

    Mumbai, Maharashtra, India Universal HR Solutions Full time

    We Are Hiring Back Office Executive (2Nos.) **Salary**: - ₹15,000/- To ₹20,000/- Per Month. **Experience**: - Minimum 1 Year In Backoffice Skills Required: - 》MS Office Knowledge - 》Advance MS Excel - 》Basic Accounts & Bookkeeping - 》Files & Folder Management - 》Client/ Customer Coordination - 》Good Typing Speed - 》 Good Communication...