Back Office Customer Support Executive

7 days ago


Mumbai Maharashtra, India Healthy Hugs Healthcare Pvt Ltd Full time

**Job Title**: Back Office Customer Support Executive

**Company: Healthy Hugs Healthcare Pvt Ltd.**

**Locations**: Vasai
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Support the front-office team by processing requests and escalating issues when necessary.
- Maintain and update customer records in the CRM system with accuracy.
- Monitor and follow up on pending customer issues to ensure timely resolution.
- Assist with order processing, refunds, verifications, and status updates.
- Analyze recurring issues and provide feedback to improve customer service processes.
- Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently.
- Generate daily/weekly reports for management on customer service metrics.
- Maintain confidentiality of customer information at all times.

**Requirements**:

- Proven experience in a customer support or administrative role (1-2 years preferred).
- Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk).
- Strong written communication skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Time management and problem-solving skills.

**Preferred Qualifications**:

- Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in e-commerce, finance, healthcare etc.
- Familiarity with helpdesk software and ticketing tools.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person



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