Back Office Executive

7 days ago

Mumbai Maharashtra, India Lite Technology Full time

We are currently seeking a highly organized and detail-oriented individual to fill the position of Sales Back Office Specialist. As a key member of our sales support team, you will play a crucial role in ensuring the smooth and efficient execution of sales processes. This position involves handling a range of tasks from order processing to customer communication, making it an ideal opportunity for someone with strong administrative and interpersonal skills.

**Responsibilities**:

- **Quotation Management**:

- Generate accurate and timely quotations in response to customer inquiries.
- Collaborate with the sales team to gather necessary information for creating comprehensive quotes.
- Ensure all quotes align with company pricing strategies and policies.
- **Order Processing**:

- Manage end-to-end order processing, from order entry to fulfillment and delivery.
- Verify the accuracy of orders and resolve any discrepancies promptly.
- Liaise with internal teams, such as logistics and inventory, to ensure timely order fulfillment.
- **Customer Communication**:

- Handle inbound customer inquiries and provide prompt and professional assistance.
- Maintain effective communication channels with customers to address queries and concerns.
- Provide regular updates to customers regarding the status of their orders.
- **Data Maintenance**:

- Keep accurate and up-to-date records of customer interactions, transactions, and order details.
- Organize and maintain databases related to customer information and sales transactions.
- **Collaboration**:

- Work closely with the sales team to understand customer needs and preferences.
- Collaborate with cross-functional teams to streamline processes and enhance overall efficiency.

**Qualifications**:

- Proven experience in a similar role, preferably in a sales support or back-office capacity.
- Exceptional organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Detail-oriented with a commitment to accuracy and precision.

**Salary**: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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